Boarding - The Basics and Requirements
Fees and Payment Options
We accept cash, cheque, debit, and all major credit cards. In the event that you need to pay in advance or on someone else’s behalf, we can either take credit card over the phone or send a payable invoice to your email. We will only accept e-transfers if no other option is available.
Overnight Boarding
Overnight One Dog - $40 per night
Additional $15 per night for each additional dog in the same kennel
(ie: two dogs = $55 per night)
10-Night Packages - Buy 10 nights and get an 11th free!
10-Night Package - $360 - Prices are based on a single dog and can be adjusted for multiple dogs
Extended Boarding Payment Requirements - Stays over 21 nights must pay 50% of the bill up front and the rest will be charged at check out in the event that any additional charges need to be added.
Please Note: We will no longer be booking stays of 30 days or longer for any client who has been with us less than 6 months. Also, We will no longer be accommodating stays longer than two months (60+ nights) for any reason. This is for the mental health and well being of the animals in question, as extended time in a kennel environment can often cause severe distress.
Day Boarding
Half-Day (maximum 4 hours) - $20
Full-Day (more than 4 hours) - $30
Pricing is for each dog - additional dogs will be charged the full amount
10-Day Packages - Buy a 10-day package and get an 11th day free!
10-Day - Half-Day (maximum 4 hours) - $180
10-Day - Full-Day (more than 4 hours) - $270
Prices are based on a single dog and can be adjusted for multiple dogs
Other charges
Late fee for pick up after 2 pm (does not apply to day boarding) - $15
XL kennel - $15 per night on request
Extra Kennel - Additional $40 per night - for dogs who must be housed separately during their stay.
Extra Cleaning - For dogs who are particularly messy and are frequently creating additional cleaning of bodily fluids in the kennel multiple times a day - variable per visit
House food - $2 per meal as needed
Intact fee - for dogs unaltered after 1 year of age - $5 per visit
Exit bath (subject to space and availability) - does not include nail trimming or additional brushing - a good bath to freshen up pups before they go home at a discounted rate
(exit baths applicable to boarding only)
Busy Season Cancellation Policy - Applicable June through September and December through January - Cancellations must be made a minimum of 48 hours before your booked stay - This allows us time to find someone to fill your space during an extremely busy timeframe. 3 days is preferred, but failure to notify cancellation more than 48 hours before your stay will result in additional charges of half your original booking. This must be paid before your dog will be able to board with us again. There are no charges during these timeframes to adjust dates as needed, but extra notice is always preferred as we fill up fast!
Stays over 14 nights receive a 10% discount and a complimentary bath (bath is subject to willingness of pet and availability)
Basic Requirements
The essentials plus a little extra
Owners must have signed a boarding agreement plus any additional forms needed (senior or puppy)
Dogs must have an orientation prior to their stay or recommendation from a previous kennel (see below)
Dogs must be up to date on core vaccines - Bordetella, Rabies, DAPP (or equivilant) - Titre tests accepted with proof of paperwork for senior animals
Dogs must be in good health and emergency contacts must be up to date
It is recommended that dogs be on a flea and tick plan (ie: bravecto, advantage, revolution etc.)
If your female pet is pregnant or in heat they can not be accommodated.
First time boarding and additional information, see below
First time boarding - Please Read
If this is the first time you are boarding a dog with us, we are eager to welcome you to the Animal Magic family! However, there are a few things we should go over first, for both ease of mind and safety.
Mostly everything you need to know
If your dog is older than one year old and has not been spayed or neutered, we do require an extra $5 fee for boarding these dogs. We have eased our ban on unaltered dogs over a year old, as many larger breeds are now recommended not to be spayed/neutered until they’ve grown out a bit more. However, boarding these dogs does come with additional concerns. These dogs are more prone to escape attempts, marking, and causing disruptions with other dogs. We are unable to accommodate females who are in heat or pregnant.
If you are planning on leaving your dog for a longer period of time (i.e. anything over one week), and they have never been in a kennel setting, we STRONGLY encourage you to bring them for at least two “test runs” before the big booking. This also applies if a dog used to board with us or elsewhere, and has not been to a boarding facility in over a year. Suddenly depositing a dog in a new and unfamiliar environment often causes a great deal of stress to them, and can result in acting out in detrimental ways such as: causing fights, destructive behaviour, marking, and excessive barking. Easing them into the experience will make their future visits much more relaxed and enjoyable, as well as giving us time to know them and pinpoint any concerns before they become exacerbated by a sudden long stay.
If you are booking your dog for a stay longer than a week, we encourage bringing items to help keep their minds stimulated, especially if they are young and active. As much as we try, we can’t keep every dog entertained at all times! Having some new toys or treats to experience during the downtime in their kennel is a great way to keep their minds active and stave off boredom, which leads to anxiety. We suggest things like Kongs, puzzle feeders, chewing toys, or good solid natural chews like antlers.
We reserve the right to refuse service to anyone based on poor behavior, from you or your dog. We will not tolerate abuse towards our staff in any format, nor will we put our staff in harms way if your dog’s behaviour is unacceptable or dangerous. Should your dog begin showing signs of dangerous behaviour, we will contact you immediately to arrange a pick-up for your dog.
We require all clients to have an emergency contact on file that can make medical or emergency decisions about the dog. We strongly suggest that this be someone outside of any immediate family you would likely be on vacation with - listing your spouse as an emergency contact does us no good if you’re both in Boca Raton, after all! In case of an emergency, we will use every method available to contact you, but should you be unable to respond to us we will need a secondary person to contact who will be able to make decisions on behalf of the dog. If you have absolutely no one else, we will default to your veterinarian. Be forewarned, if it is a behavioural issue that is putting staff in danger and you or your emergency contact are unable to come pick the dog up, we may be forced to bring animal control into the situation, as we cannot allow a dangerous animal to stay on property.
If your dog is a senior (i.e. over 10 years old) or a puppy (i.e. under 1 year old) we do require an extra form to be filled out for boarding. This form shows that you recognize the unique challenges that may come with a very young or very old dog, and you give us permission to seek out medical help if necessary. We reserve the right to refuse boarding for senior dogs we feel are too risky to be kennelled. Even in the best of situations, kennelling is stressful, and can negatively impact a senior who is already in the twilight of their life. For these dogs, we recommend finding an in-house pet sitter, for their safety and comfort.
See our FAQ page for additional information
Our Rooms
Our rooms are designed to give our guests privacy, comfort, and security during their stay. Regular and extra-large kennels have access to an outdoor run while our small dog kennels are located in a separate cozy room. All kennel doors have a tempered glass window making them feel more open and well lit. All rooms have heated tile flooring and constant access to water. Measurements available on FAQ page.
Bring Items that make your pet feel safe and comfortable! See FAQ for more info.
Little dog room
Small kennel without outdoor run
Regular sized kennel with outside run
Regular sized kennel with Large dog
XL Kennel with outdoor run
Regular sized kennel with small dogs
XL sized outdoor run - view from dog door
XL kennel with dogs for scale
Regular sized outdoor run - outside view
Our yards
All our yards are fenced and fully enclosed for safety. We also have additional fenced yards for dogs who do not get along with others or prefer to be solitary. Plywood is in place between yards to ensure safety and deter fighting through fences. Ground turf is in place in gravel yards and potty areas.
We post daily playgroup photos to our Facebook page!
